This Agreement applies to me, to every dog I have listed (or later list) on my account with the Kennel, and to every Service provided by the Kennel to me or to my Dog now or in the future, until I deliver written notice that the agreement is to be terminated and the Kennel acknowledges that notice. Adding a new dog to my account does not require a new signature; this Agreement covers it once I have provided that dog's intake information.
I confirm that I am at least nineteen (19) years of age, which is the age of majority in British Columbia, and that I have full legal capacity to enter into this Agreement. I am the legal owner of each Dog listed on my account, or I am authorized by every co-owner of that Dog to enter into this Agreement on their behalf and to bind them to its terms. I will indemnify the Kennel against any claim by a person who alleges that I did not have that authority.
I represent and warrant that each of my Dogs is, on each day that any Service is provided:
I will provide proof of vaccination on request. I acknowledge that misrepresentation of vaccination or health status may result in immediate termination of Services, my Dog being separated or refused entry, and may make me liable to the Kennel and to any third party (including other customers whose dogs become ill) for damages caused by that misrepresentation.
I understand and voluntarily accept on behalf of myself and my Dog that boarding, daycare, group play, transport, grooming, training, and related services at a dog-care facility involve inherent risks that cannot be eliminated even with reasonable care, including without limitation:
I voluntarily accept all of these risks. I am not relying on any representation by the Kennel that the Services are risk-free or that any specific level of supervision will be provided beyond what is reasonable in industry practice.
In consideration of the Kennel agreeing to provide Services for my Dog, I, on my own behalf and on behalf of my heirs, executors, administrators, successors, and assigns, hereby RELEASE, WAIVE, AND FOREVER DISCHARGE the Kennel, its owners, officers, directors, employees, agents, contractors, volunteers, and any premises owner (collectively, the "Released Parties") from any and all claims, actions, demands, suits, causes of action, damages, costs, expenses, or liability of any kind whatsoever — INCLUDING THOSE ARISING FROM THE NEGLIGENCE OF ANY OF THE RELEASED PARTIES — for any injury (including death), illness, loss, or property damage to me, to my Dog, or to any person or property under my control, arising out of or in any way connected with my Dog's participation in the Services or my presence on the Premises.
This release covers ordinary negligence only. It does NOT release any of the Released Parties from liability for gross negligence, willful misconduct, fraud, or any conduct for which release is prohibited by law. Nothing in this Agreement limits or excludes any right or remedy that cannot be limited or excluded by law, including under the British Columbia Business Practices and Consumer Protection Act.
I have had the opportunity to ask questions about this release and I sign it freely.
I will indemnify, defend, and hold harmless the Released Parties from any claim made by a third party (including any other customer, any of their dogs or pets, any member of the public, any employee of the Kennel, any veterinarian, any contractor, or any premises visitor) arising out of or in connection with my Dog's conduct during a stay or while in transit to or from the Premises, including without limitation bites, attacks, scratches, escape, property damage, or transmission of illness.
This indemnity does not apply to the extent any claim arises from the gross negligence or willful misconduct of any of the Released Parties. The Kennel will give me prompt written notice of any claim for which it intends to seek indemnity; I will have the right to participate at my own expense in the defence of that claim through counsel of my choosing; and the Kennel will not settle any indemnified claim without my consent, which will not be unreasonably withheld.
If my Dog is injured, becomes ill, or otherwise requires medical attention during a stay and I cannot be reached after reasonable efforts to contact me and my emergency contact, I authorize the Kennel to seek veterinary care for my Dog from a licensed veterinarian of the Kennel's reasonable selection, up to the dollar amount I have specified on my intake form as the "Emergency Vet Authorization Cap" (the "Cap"). The Kennel will use commercially reasonable efforts to contact me, then my listed emergency contact, before initiating care; if neither can be reached and the attending veterinarian's professional opinion is that delay would be detrimental to my Dog's welfare, the Kennel may proceed up to the Cap.
I acknowledge that the veterinarian engaged is an independent professional and not an agent or employee of the Kennel. The Released Parties are not liable for the veterinarian's professional acts, omissions, diagnoses, treatment decisions, or fees, or for any outcome of veterinary treatment.
Euthanasia. If the attending veterinarian determines in their professional judgment that my Dog is suffering or has no reasonable prospect of recovery, and the Kennel has been unable to reach me or my emergency contact despite reasonable efforts, I hereby elect (Owner to choose at intake — Option A or Option B):
Reimbursement. I will reimburse the Kennel for any veterinary costs reasonably incurred on my Dog's behalf, plus any out-of-pocket expense (transport, after-hours surcharge, medication), within thirty (30) days after pickup. Amounts unpaid after that date will bear interest at the rate prescribed under the British Columbia Court Order Interest Act from the date the invoice was rendered.
The Kennel reserves the right, in its sole discretion exercised in good faith, to:
Abandoned Dog. If I fail to retrieve my Dog within seven (7) consecutive days after the scheduled or rescheduled pickup date, and the Kennel has made reasonable documented efforts to contact me and my emergency contact without response, my Dog will be deemed abandoned. The Kennel may then transfer custody of my Dog to the British Columbia SPCA or another comparable animal-welfare organization, or arrange rehoming through reasonable channels. I remain liable for all accrued boarding and care charges up to the date of transfer or rehoming, plus any transfer costs. The Released Parties are not liable for the consequences of any such transfer or rehoming made in accordance with this section.
I grant the Kennel permission to take photographs and short video clips of my Dog during a stay for the purpose of sharing them with me through the customer portal and for the Kennel's internal recordkeeping. Such media is stored on third-party cloud infrastructure (currently operated by Google Firebase, with hosting facilities that may be located outside Canada). By signing this Agreement, I consent to that cross-border storage as required under the British Columbia Personal Information Protection Act ("PIPA"). Media is retained for the duration of the customer relationship and for up to two (2) years after my final stay, after which it may be deleted at the Kennel's discretion.
Use of my Dog's likeness for marketing, social media, external publication, or any purpose beyond the customer portal requires my separate, express, opt-in consent at the time of that intended use. I may revoke that consent at any time on a forward-looking basis by emailing the Kennel.
I consent to receive transactional communications from the Kennel — booking confirmations, intake confirmations, stay updates, photos, emergency notifications, payment receipts, and similar operational messages — at the email address and phone number I have provided. These messages are sent under implied consent within the meaning of section 10(9) of Canada's Anti-Spam Legislation ("CASL").
Marketing or promotional communications, if the Kennel sends any, will be sent only with my separate, express opt-in consent, which I may withdraw at any time using the unsubscribe link in each such message; the Kennel will process unsubscribe requests within ten (10) business days as required by CASL.
I confirm that every answer I have provided in the intake form is true, complete, and accurate to the best of my knowledge as of the date of signing, and that I will update my account promptly if any material fact changes (including without limitation a change in vaccination status, a new diagnosis or medication, a new behavior incident, a change in emergency contact, or a change of my own contact information).
Material misrepresentation may result in: immediate termination of Services, with my Dog to be picked up as soon as reasonably practicable and in any event within twenty-four (24) hours of notice; refusal of future Services; and my financial responsibility, within the scope of section 6 (Indemnification) of this Agreement, for damages caused by or arising from the misrepresentation.
Standard daily rates apply for the dates booked. If I retrieve my Dog later than the scheduled pickup time, additional daily charges apply at the Kennel's then-current standard daily rate. The Kennel may also charge reasonable fees for medication administration, special diet preparation, parasite treatment (if required), and after-hours pickup or drop-off as published in its rate schedule.
Deposits, cancellation, and refunds are governed by the Kennel's Cancellation Policy in effect at the time of booking, which is incorporated into this Agreement by reference and will be displayed to me when I submit a booking request. The current Cancellation Policy is published at my.castlerockkennels.ca/cancellation-policy.
I authorize the Kennel to charge the payment method I have on file for outstanding balances. Disputed amounts will be handled in good faith; I will raise any dispute in writing within ten (10) days of receiving the invoice, failing which the invoice is deemed accepted, except as required by the Business Practices and Consumer Protection Act and other applicable consumer-protection law.
The Kennel's collection, use, retention, disclosure, and protection of my personal information is governed by the Kennel's Privacy Notice, a current copy of which is available on request and at my.castlerockkennels.ca/privacy and which is incorporated into this Agreement by reference. I have had the opportunity to read the Privacy Notice. I consent to the collection, use, and disclosure of my personal information for the purposes described in it.
This Agreement is governed by the laws of the Province of British Columbia and the federal laws of Canada applicable therein, without reference to conflict-of-laws principles. The parties submit to the exclusive jurisdiction of the courts of British Columbia in respect of any dispute arising under or in connection with this Agreement.
This laminated copy is provided for your reference at drop-off. The signature you provide on the intake sheet attached confirms you have read and accept all 15 sections above.
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